(Chicago) – Mayor Rahm Emanuel on Thursday announced the launch of Chicago’s new “Open311” service request system, which allows Chicago residents to track service requests from the time they are submitted until they are completed.
“The new system brings an unprecedented level of transparency and accountability to City government by helping Chicagoans track and submit service requests in real time,” said Emanuel.
The system also allows residents to submit photos with service requests, encouraging more accurate and detailed reporting of issues to City departments. They will receive an email when the issue is resolved through a new “311 Service Tracker.”
The City’s 311 call center receives an average of two million service calls annually, and nearly 40 percent of the most requested service calls into 311 are either duplicates or residents calling to check on the status of a request.
Chicagoans can use the new tool by visiting www.cityofchicago.org/311.
An informational video on the new technology can be seen here.